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| Barry F., San Francisco, CA |
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| Gina T., San Francisco, CA |
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| Rose G., San Francisco, CA |
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| Bayina H., Los Angeles, CA |
Here's what our customers are saying...
9/12/2008 "I recently worked with Ahmed from
Pak Oriental Rugs. Not only was the process easy and fun, I found the most beautiful, high-end rug at a reasonable
price. As a designer, I rely on knowledgeable and flexible service. After selecting my top two choices I was
able to review the rug in home at my project location. The rug we purchased is hand-knotted from vegetable dyed 100%
hand spun wool and based on an ancient technique and design from the region where the Taj Mahal is located. The amount
of work that goes into a rug of this caliber is impressive and I am absolutely thrilled with the quality and beauty of the
rug. Thank you Ahmed!" 10/17/2008 "I
completely agree with Baiyina H., I had a really nice experience working with Pak Oriental Rugs. I've been to a number
of rug stores throughout the Bay Area and am usually turned off by the "typical persian rug salesman". I
didn't get that feeling at all at Pak. From the moment I walked in to the moment I purchased my beautiful rugs. It
was a hassle free, no pressure process.
I came to learn that at Pak Oriental Rugs no one works on commission so the
staff doesn't feel the need to pressure customers unlike my experiences at other stores. This was my most transparent,
informative rug buying experience ever and they had the best selection I had seen anywhere. I will definitely be back.
I still have my living room and dining room spaces to do. With so many rugs, I'm looking forward to looking
for those when I get back from vacation. Another nice perk was they let me test drive the rug before I bought it.
I love my family room rug! Thank you everyone at Pak Oriental!"
9/8/2009 "I
am new to Pak Oriental Rugs in San Francisco and I have purchased several wonderful rugs for clients of mine. Ahmed
is a consummate professional and he is very accommodating. I have found very unique rugs for special projects and
he is always fair with pricing. I will continue to work with him because his knowledge and love of quality rugs is
apparent. I have been an interior designer for over 30 years and have great knowledge of fine rugs and Ahmed has added
greatly to my education of these wonderful works of art. Thanks Ahmed! See you soon." 9/13/2009 "I
am on a committee to furnish the lobby of a highrise condo on Lake Merritt in Oakland. When it came time to research rugs
I had included Pak on my sourcing list. I met with Ahmed on several occasions to review rug choices. Each time he allowed
me to borrow a rug to show the HOA board. In the end we selected the third carpet; everyone on the board and committee had
selected that rug as their first choice. We all love it. Ahmed was great to work with. Very knowledgeable about carpets
in a no pressure setting. He was very patient with my process and worked hard to help me find the perfect carpet. I highly
recommend this company for oriental rug purchasing." 9/15/2009 "Pak Oriental
Rugs was the second store we visited after a miserable experience across the street where the salesperson was absolutely
clueless. Ahmed knew exactly what we were looking for. He listened carefully to our size, color and quality criteria and
then proceeded to open up a variety of rugs for us to compare. In the process we learned about where and how the rugs were
made. Clearly he loves his work. We settled on a beautiful, simple rug from India which looks just right in
our loft. The price was fair, the purchase was enjoyable and we are very pleased with our new rug." 9/16/2009 "Extremely
helpful & friendly sales staff. Pak Oriental Rugs provide high quality products at very good prices. I'm
very happy with my rug and will be back when I'm in the market for other rugs." 2/16/2010 "We have been customers
of Pak Oriental Rug, Inc. for over 15 years. We have always felt comfortable negotiating and buying rugs from
them! They were always very willing to work with us on our budget and were always happy to come out to our home to
bring rugs for us to look at, try, and to help us with decorating advice. We have always felt we got a very fair deal
-- something difficult in the persian rug world (in our experience). We have recommended Pak to many of our friends
over the years and would never hesitate to go back if we needed another rug! We've loved every rug we ever bought
from them (many rugs as we rebuilt our home after the Oakland fire)." 2/18/2010 "Great service! Had
been looking at their rugs for a long time and finally decided to buy one. They really took the time to show me all of the
features I wanted and finally I found one. It's beautiful! Most importantly they listened and didn't try to sell me the most
expensive rug, but rather showed me different styles and allowed me to choose.
If you need a quality rug and want
to get educated so you understand what you are buying, Pak Oriental Rugs has a very knowledgeable staff.
Plus, it's
a family owned business that has been around for a long time. Their reputation is very good." 7/14/2010 "The other
night my 45 pound dog was ill in the night all over my large living room Persian rug as well as one of the runners. Besides
feeling badly for Oliver I was ahhhhhh with stress as it was major not minor! So I called Ahmed of Pak Oriental Rugs
and once again he was wonderfully calm and said he would ask their rug cleaner if he could spot my large rug and then
clean my smaller one to try to save me money. Well, he did and although they have done it many times for me besides
selling me my pretty living room gentle vegetable die rug, I was especially appreciative this time due to a million things
being on my plate. Thanks Ahmed and Anjum for always being there to take care of whatever crops up!!! Oh, they also
redelivered the rug at no charge since it was too heavy for me - that's what I call customer service! So if you have
a pet that occasionally goes a bit ich or just want to work with a really nice family on your redecorating with rugs, I can't
recommend them enough - just nice people." 9/28/2010 I
would HIGHLY recommend Pak Oriental. We bought a beautiful, high quality Afghan rug at
a phenomenal price. The father/son team is wonderful to work with - giving great advice and guidance without being too pushy.
They have a huge selection, and are moving to a larger location. This was the fourth rug store
we tried, and it was by far the best experience." -Kate from San Francisco, CA via Google 10/4/2010 "I recently worked with Ahmed from Pak oriental rugs and
found the experience to be wonderful. You can't get any better with the customer service. They actually brought
the carpet to my home so i could see it in the space. Turns out it worked great(and i have been looking for a rug
for awhile). The price was reasonable and the quality was superb. I would highly recommend shopping here. I
am actually going back for more rugs very soon!" 4/24/2011 "The
moment we walked in Ahmed greeted us with a friendly smile. As he began to show us a few rugs, he really educated us about
the quality and the history of the rugs. We were able to give him feedback about what we liked and he worked with his team
to show us every rug he thought would be of interest to us. Ultimately, we walked out with a rug we love and it looks wonderful
in our home." 4/30/2011 "We
went to Pak Oriental today looking for a new rug. Both the owner and son were wonderful and very knowledgeable. We
fell in love with one of their oushak rugs but it was above our budget. We are still looking for the one..."
*SEE UPDATE BELOW*
*UPDATE*
5/1/2011 "Definately not your stereotypical rug gallery...this is a beautiful showroom with expert and friendly
service. Ahmed and Anjum certainly go the extra mile to make you feel welcome and share their expertise regarding the fine
art and craftsmanship of their gorgeous collection of rugs from around the world. We had been awaiting delivery of a new
rug from another vendor for 3 months only to discover our order had been further delayed for an additional 3 months. Deciding
not to wait, we went in search of a comparable piece which we never thought we could match in terms of beauty and style.
We found a replacement which was even more outstanding, of exceptional quality, and absolutely perfect for the redesign
of our home. If you are considering purchasing a rug from a catalog or department store, I would highly recommend checking
out Pak first. This family-owned business is a gem in SF and a rarity in terms of service, friendliness, quality, and knowlege."
5/24/2011 "Outstanding
service, good prices, Knowledgeable. Would definitely use again in the future" 5/24/2011 "Beautiful
rugs, wonderful people. Anjum, the proprietor, is a wonderful salesman, polite and kind in an industry that is often
characterized by snobby sales associates. He let me "test drive" a rug before buying to make sure it fit
in the space and felt right in our apartment. The pricing was very reasonable for the quality and he threw in a complimentary
pad." 5/26/2011 "My husband
and I went there not knowing what style of rug we were looking for and ended up finding the rug of my dreams. It was
a great experience working with Ahmed who is very friendly, knowledgeable and patient. We spent almost an hour looking
at many, many rugs, talking about colors, patterns, styles, quality, likes, dislikes, etc. and he was able to help us find
the one that I fell in love with. We actually picked out 4 rugs, of different sizes, colors and patterns that they
brought over to our house to see how they worked in our space so that we could be sure it was the right choice. They
have a wonderful selection of beautiful, unique, quality rugs at a fair price and are great at making sure you feel comfortable
working with them and choosing a rug that you will truly be happy with. Go see for yourself!" 6/4/2011 "We
had been looking for rugs for a long time and had actually visited Pak early in the process. After reviewing many different
styles from different vendors in a very wide area we came back to Pak. Both Anjum and Ahmed were knowledgeable and
low pressure and had a good understanding of what we liked. They sorted through their inventory and searched their
large show room spending a few hours with us in the process. With a very broad and very high quality product mix we
were able to procure pieces that will turn into heirlooms one day." 6/11/2011 "Liked: Service
and Prices"
J.
Francis, San Francisco, CA via Google 6/17/2011 "I just moved to the city and needed a 5x8 to 6x9 sized area rug to cover my hardwood floors and match
with a sofa set I just purchased. I'd visited the store twice. The first time Anjum helped find me a rug that
met my style, color and cost criteria. However, I selected a different style of sofa, so the second time Ahmed, his
son, helped find another 3 potential rugs. Father, son and a bunch of guys spent well over an hour pulling back loads
of heavy rugs to find the rugs that would be a good fit and the whole time were very friendly and helpful. Ultimately,
when I decided on the best rug they negotiated a great price for me. I'd visited about 5 other similar area rug stores
in the area. They definitely have either the biggest or are tied for the biggest selections. However, what really
set them apart was that number of hand-knotted rugs (which I think is everyone in their store) that were in my price range.
Their competitors only had a few clearance styles in this price range, or were only hand-tufted rather than hand-knotted.
My only constructive criticism for them would be to organize their rugs by style at a minimum (i.e. antique, classic, modern)
to save the customer and themselves some time, but ultimately they did what it took to find the gems in the huge stacks.
At a minimum, if you're shopping for area rugs you should stop by their showroom to see if they have something that fits
your criteria, because there's a good chance they do" 7/9/2011 "I
had a great experience this week at Pak Oriental Rug. My wife and I decided to buy a large persian rug that would have
a design consistent with the rugs we puchased a few years ago. We found a rug that we thought would be perfect and
brought it home. However, the colors were wrong for our decor. The reds were a blue-based red instead of a yellow-based
red. My wife was unhappy. We called up Ahmed and explained the situation. He was very professional and
accommodated the exchange. When we showed up two days later, he had six rugs ready to show us in the classic style
we requested. However, none of these rugs met our liking. Ahmed then had his employees display their inventory
to us and we found four rugs that we did like. In the end we picked a rug that was an equivalent price and just the
right colors. When we got it home we were so happy! I appreciate the genuinely warm greeting by Ahmed and his
father when we arrived to exchange the rug. I was very happy with the time and effort Ahmed put in to help us find
the perfect rug. My wife loved the constant educational narration by Ahmed both during our first and second visits,
where he explained how to tell a good rug and how to care for them. My impression is that Ahmed and his father stand
behind their product and wanted us to be happy. This is as good as it gets." 7/15/2011 "We
have bought many rugs from Pak Oriental Rugs, and each time we've interacted with Ahmed and his father, we have been incredibly
impressed by their professionalism and customer-driven approach. The selection at the store is second to none, and the staff's
knowledge of it is amazing, as is their willingness to spend enormous amounts of time digging through piles of rugs to find
just the perfect piece to start or finish a space. And as if that weren't enough, if there is nothing in the store's wide
selection to meet your exact needs or specifications, Ahmed won't hesitate to guide his customers through a custom ordering
process to make sure they get exactly what they want. For us, it was a 29 foot runner for a hallway we never imagined could
look so elegant and stately." 7/21/2011 "I
bought a rug from Ahmed a few months ago and the experience was excellent. I called ahead and told him what size and color
I was looking for. I could come to the store after hours so Ahmed and his staff waited for me. They had pre-selected the
size and colors for me. Ahmed explained to me about the different rugs like regions, knots, dyes, and patterns. He is very
knowledgeable and patient, and his family has been running the business for over 20-years. I narrowed down three rugs
and Ahmed sent his staff over to help me try out the rugs. They placed them, moved furniture around, and very generally very
helpful. It is very important that Ahmed lets to see a few rugs in your home. The rug I liked best in the store looked very
different in the house. I chose a different rug and needless to say I am very happy with it. I have been very happy
with the purchase and have received several complements on the rug. It is very high quality and I will enjoy it for a very
long time. I would recommend Pak Oriental Rugs to my friends for the great quality, wide selection, and reasonable
prices." 7/22/2011 "Wow,
talk about life savers!
Magenta ink spilled on a very expensive 12' x 4' cream and grey handmade special order 100%
wild silk rug. I was beyond frantic and called Pak Oriental Rug. They were closed for the night but the following day, they
phoned me, came to the house and took the rug away immediately. While it was being cleaned and repaired Anjum would
phone me to let me know the progress and assure me that all was going to be okay. He was very thorough, very professional,
very straight forward. The rug was cleaned/repaired perfectly, you cannot even tell there was anything ever spilled
on it! I hope and pray that nothing like this ever happens to the other rugs but at least I know that if it does Pak Oriental
Rugs can save the day. True professionals." 7/30/2011 "I
had a fine experience purchasing a beautiful rug from Mr Butt at Pak Oriental Rug. He helped search through many heavy
stacked rugs to display the size and shape I needed. The store's inventory is huge. He quoted a price, and then
calculated a reduction to make the purchase a little easier. Mr Butt also put aside my number 2 choice in case I got
home and wished to make an exchange after seeing the new rug in place. I have been delighted with the rug that I purchased,
a work of art that I expect will last many years." 8/3/2011 "After
months and months of searching for a rug, I decided to pop into Pak Oriental. What a great store.
They pulled out a few
rugs based on my sofa sample and allowed me to take a couple back home to try out.
Anjum was very helpful, letting me
know when he thought a particular rug might be overwhelming.
Ended up buying both the rugs and using the second in our
bedroom." 8/23/2011 "My
wife and I had been searching for a throw rug to put in our bathroom for some time when we wandered into Pak Oriental Rug.
Compared to other rug dealers in the area, Pak had an amazing selection at excellent prices. The person with whom we dealt
let us look through two six feet stacks of rugs and provided excellent suggestions based upon our color scheme. Once we
found the rug we wanted, we were able to take it home at no upfront charge to see how it would look in our home. Of course,
it was perfect, and we paid for it a week later. All in all, excellent service, selection--highly recommended!" 8/27/2011
"I've been to a number of rug stores lately and I found the service here to be both the
most knowledgable about the rugs they sold and the friendliest. Right up front they asked us our price range and then
helped us find a beautiful rug that fit our budget rather than trying to upsell us to something more expensive.
I would
definitely return here to give them my business again when looking for rugs in the future." 9/22/2011 "I came to Pak looking for
a rug for my living room.... I left with a gorgeous hand-woven, vegetable dyed, Pakistani tribal rug which I love.
I feel good about having a rug of high quality made with natural dyes for my little one to crawl around on.
It
is a father and son running the business and they were extremely helpful. They have quite a large selection with many
styles to choose from as well as various price points. The son, Ahmed, took lots of time with me to narrow down my choices
and then let me bring home my two favorites to try out in the space. There was no pressure to bring them back right
away or to buy. The price was fair and I am extremely happy with my experience overall.
I would definitely recommend
Pak Rugs." 9/28/2011 "I highly recommend Pak Oriental Rug for anyone who is shopping for rugs. They have an outstanding
selection and often get new rugs in there store, so they aren't trying to sell rugs that are picked over, like many other
rug stores. I'm guessing that they can turn their inventory over quicker and get new rugs since they sell them at wholesale
prices and have lots of large retail customers. Although, unlike many other rug stores, Pak gives ALL their customers
excellent, wholesale pricing for their high-quality imported rugs.
I've shopped at many other rug stores in
NYC, LA, and all of SF including the design center, and I keep coming back to Pak. I like the way they do business
with their customers and they aren't pushy and they will let you take the rug home to see how it looks, before committing
to make a purchase. Many times I have returned rugs that didn't work out in my house, and they don't give me a hard
time or make me feel like a jerk for bringing it back. More often than not, I'm happy with my rug choice and decide
to keep them after bringing it home. My rugs from Pak look beautiful in my home and wear very well over time and I
get lots of complements on them. I've never regretted a purchase made at this store, like I have at some others (don't
ask me how many rugs from other places I have in my attic).
In summary, I recommend that everyone begin their rug
search at Pak because they such an amazing selection, fabulous prices, and they make the whole process very easy and pleasant.
On a personal note, I would like to thank Pak for providing SF with a terrific store that imports beautiful rugs and
sells them to the public for reasonable, fair prices. I will be back soon and, P.S., I need a 12' runner in my usual,
muted colors with an old world, antique look. I'll see you soon!!!" 10/17/2011 "This Sunday my girlfriend and I decided to stop in and
check out Pak Oriental Rugs. We were originally looking for something modern, but decided to take a look, and we were glad
we did. It was a really great, educational experience looking at all of the beautiful rugs that they have in stock.
Ahmed helped us find a style and price-point we were interested in (we were into more modern than traditional), and let us
take the rug home for a day to try out. No problems when it didn't work out!
The best part was the low-pressure,
truly enjoyable experience of checking out the rugs. I highly recommend this place, even if you're just curious what beautiful,
hand-made rugs are all about." 10/18/2011 "We bought our first rug from Pak Oriental Rugs two years
ago, and they were such a pleasure to deal with that we just bought a second rug from them. Both times, we dealt with
Ahmed and found him to be incredibly friendly, knowledge, and professional. It's never "fun" to drop this
kind of money but what you end up with is a top-quality investment from a company that will take care of you (and your investment)
for the rest of your life. That's rare...and that's valuable...and that's why we go back to them. And that's why
we recommend our friends to them, too!" 11/8/2011 "My husband and I recently moved and were on the hunt for rugs. We wanted to continue
to family tradition of collecting and using very fine oriental rugs in our home. We were delighted by both the quality and
service at Pak Oriental. Ahmed was extremely helpful, listened to what we were looking for, helped us narrow down the options
and let us test out the rugs in our home. He called us to check in, pulled rugs aside for us that he thought would work, and
was extremely kind and flexible - without being pushy. We view this as an investment in art. Just like any gallery owner,
the staff has a passion for their art and a vested interest in making sure the buyer makes an investment in something they
will want to use forever. We HIGHLY recommend this place!!" 12/1/2011 "My husband and I looked at Pak rugs online and saw so many beautiful ones that we
decided to go to the store and check them out. Anjum was terrific, spending a great deal of time with us, taking into
consideration our budget as well as our desire for a silk and wool design that would work with a rug we already owned. Anjum
gave us a great deal, after guiding us through a long process of choosing several, refining our choices, and finally picking
one. The men who helped him by turning, pulling out, and moving various rugs were infinitely patient, and we are delighted
with our rug.l 12/17/2011 "My wife and I have twice purchased rugs from Pak Oriental Rugs--both times uniformly excellent experiences, first with
proprietor Anjum in 2001, and then again with Anjum and his son Ahmed in 2011.
In 2001, we went to see Anjum to buy a rugs for our Victorian flat in Lower Pacific Heights/Western Addition.
We had already purchased furniture for the apartment and were looking for two rugs in a traditional oriental style to
tie the rooms together. We were never really able to find the right pieces on our own. Enter Anjum, armed with
fabric swatches from our sofas and ottomans, who made a number of recommendations which were spot on and that still look marvelous
in our home a decade later.
Fast forward to 2011 where we were looking for a couple of large format (10x14) rugs,
oriental style, for a house in Marin and a second home in Tahoe. Again we walked into Pak with swatches from our furniture
and coffee tables. After looking at photos of the interior of the houses and analyzing the swatches, Anjum once again
recommended a number of wonderful pieces for us to consider.
Our positive experience with Pak could have ended
there but did not. Pak allowed us to test 5-6 of their rugs at home, both in Marin and Tahoe, until we found the perfect
fit. Anjum and Ahmed worked with us on budget, with the result that we wound up with excellent quality rugs at fair
prices. Once we made our decisions, Pak sent their team of rug installers to our house to put the pieces down as we
wanted them (if you have never tried to install a 10x14 rug under a queen-sized bed with two nightstands, let me assure you
that this is a very valuable service).
Pak
is GREAT!" 1/20/2012 "I had a great experience buying from the father/son team at Pak Oriental rugs. They
are good people and honest businessmen. They had a great selection and were comfortable to deal with, unlike a number
of the other rug dealers in the design district who try to bilk you out of every single dollar (and probably working in cahoots
with your designer!) As for selection, they had a good selection with a handful of specialty stuff you don't typically
see. I feel like they are really running their business for the long haul, versus flipping unsuspecting customers. I
want to support business and people like that... and get a good deal at the same time. You can do that at Pak." 2/24/2012 "My experience at Pak was really great. Given the investment of purchasing an authentic Persian rug, I was a bit nervous
after hearing horror stories about pushy rug salesmen. But the staff there were very kind, patient, and helpful. Ahmed
worked with us to find exactly what we were looking for. We emailed in advance of my visit, so I could send him pics
of the style/colors we were looking for. That made it easy once we got there, as he had pulled out lots of rugs to show me
based on my preferences. We only planned to buy one but ended up with two.. and we love them in our new home!"
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